Refund policy

30-Day Return & Refund Policy

At Fleecora, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item should generally:

Be returned within 30 days of confirmed delivery.
Be in its original or substantially unchanged condition.
Be unused or unworn beyond what is reasonably necessary to inspect the product.
Include original packaging, accessories, or components when applicable.
Be accompanied by proof of purchase or the corresponding order information.

Please contact us at support@fleecora.shop before returning an item.

Do not send products back without receiving return instructions from our customer support team.

Free Returns

For eligible returns accepted under this policy, Fleecora provides free return service. Our support team will provide the appropriate instructions for your order.

The return destination may differ from our public business address depending on where your order was fulfilled. For this reason, please always contact us before mailing a return.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact support@fleecora.shop as soon as reasonably possible. Include your order number and, where appropriate, clear photographs showing the issue.

After reviewing the information, we will work with you toward an appropriate resolution, which may include a replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Financial institutions and payment providers may require additional processing time before the refunded amount appears in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@fleecora.shop.

We will attempt to accommodate cancellation requests before fulfillment begins. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request an eligible return after receiving the order.

Exchanges

If you would like a different product, size, or variation, please contact customer support. Depending on product availability and the circumstances of your order, we will provide the most appropriate solution.